A generic error may occur, when your account has been upgraded to ConnectWise Version v2015.1 or later :
On Sync Load:
An error has occurred processing your request.
Update: 1st May 2015 - ConnectWise Version now reverted
ConnectWise have advised that the versions have now been reinstated for Cloud Partners.
| Region | Description | Updated Value |
| AU | ConnectWise PSA Site | https://api-aus.myconnectwise.net |
| ConnectWise PSA Directory | All Versions: v4_6_Release | |
| NA | ConnectWise PSA Site | https://api-na.myconnectwise.net |
| ConnectWise PSA Directory | All Versions: v4_6_Release | |
| EU | ConnectWise PSA Site | https://api-eu.myconnectwise.net |
| ConnectWise PSA Directory | All Versions: v4_6_Release |
On Sync or when Testing Connectivity for Wise-Sync User Account:
ConnectWise 'GetClientToken' returned an error: Failed to load Xml from response stream.
There have been several changes to the API endpoint, most notably the changes affecting the API site and version.
Note: You will need to be an Account Admin in Wise-Sync to be able to see the Account Settings detailed below. We also recommend that you use Chrome or Firefox when making changes to Wise-Sync, as IE has been known to not play nice.
The following site and version needs to be updated in the Wise-Sync Account settings page:
Pre v2015.1 Settings:
New Settings:
The following changes are required to allow you to sync successfully, please enter the settings specific to your region.
| Region | Description | Updated Value |
| AU | ConnectWise PSA Site | https://api-aus.myconnectwise.net |
| ConnectWise PSA Directory | Version 2015.1: v2015_1 Version 2015.2: v2015_2 Version 2015.3: v2015_3 | |
| NA | ConnectWise PSA Site | https://api-na.myconnectwise.net |
| ConnectWise PSA Directory | Version 2015.1: v2015_1 Version 2015.2: v2015_2 Version 2015.3: v2015_3 | |
| EU | ConnectWise PSA Site | https://api-eu.myconnectwise.net |
| ConnectWise PSA Directory | Version 2015.1: v2015_1 Version 2015.2: v2015_2 Version 2015.3: v2015_3 |