Directly from ITSupportPanel, your customers can view and pay their outstanding account in the Wise-Pay portal without the need to remember their Wise-Pay login.
Your customers will be navigated to a new browser tab and automatically authenticated to view the Wise-Pay Dashboard where they are able to view and pay their invoices in the Wise-Pay portal. Where your customers need to navigate the portal to manage their account to, for example, update their contact details, payment methods, automatic payment settings, they must sign in.
What do I do to activate the integration?
Wise-Pay Payer Admin
The Payer's email address is matched with the ITSupportPanel username. If there is no match, the Payer will not be authenticated into Wise-Pay.
If there is no match, the Payer will not be authenticated into Wise-Pay. The payer will need to register to Wise-Pay. See Payer Registration Flow.
Wise-Pay Merchant
The integration needs to be activated in Wise-Pay. Upon activation an API Key will be generated, to configure in ITSupportPanel.
Go to Configure > Merchants
Click Edit this account Merchant button for he Merchant that you want to activate the integration for.
Go to the Integrations tab.
Check IsEnabled under the ITSupportPanel heading.
Click Display to obtain the API Key generated for your Merchant. Copy and paste the API Key into your ITSupportPanel configuration.
ITSupportPanel
Click here for further instructions to configure ITSupportPanel.