(Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal


Resolved in v2018.5.

Version Affected

ConnectWise Manage Version v2018.4


The Wise-Pay Payment portal page does not render correctly from ConnectWise Customer Portal. Here's an example:

Note: This does not affect the Virtual Terminal.

What have we done about it?

We've logged a ticket with ConnectWise.

You may request updates to this ticket and advise if you are affected by this issue: 

ConnectWise Ticket: #10755747

Date Reported: 25th July, 2018


26th July 2018
There has been initial response to initiate investigation.
30th July 2018A short term solution will be put in place, but there is no ETA on when that will happen.

Long term solution will need to be worked on to better handle processing of payment via 3rd parties. (ConnectWise Ticket #10769081)
12 September 2018ConnectWise advised that this has been resolved in v2018.5.

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