Help Center

Back to website Submit a ticket My Tickets Login to the support portal
  1. Wise-Sync for ConnectWise Manage
  2. Solution home
  3. Wise-Pay Errors and Known Issues
  4. Xero Known Issues
  • Wise-Sync for Datto Autotask PSA
    • Getting Started with Wise-Sync for Datto Autotask PSA
      • 1. Setup Wise-Sync Account
      • 2. Setup Wise-Sync Company (Datto Autotask PSA)
      • 3. Setup an API User in Datto Autotask PSA
      • 4. Setup Wise-Sync User Accounts
      • Sync Now
    • Getting Started with Wise-Sync for QBO
      • QuickBooks Onl Automated Sales Tax for Datto Autotask PSA (US Region)
  • Accepting Payments
    • Payment Options
      • Receiving payment for an issued invoice
      • Receive payments through Pay Now
      • How To Schedule Payment For an Invoice
      • Access Points for Payments
      • Prepayments
    • Automatic Payments
      • Wise-Pay Automatic Payments Overview
      • Configure Automatic Payments
      • Set up Billing Terms
      • Syncing to Schedule Automatic Payments in ConnectWise
      • Syncing to Schedule Automatic Payments for Datto Autotask PSA
      • FAQ: How to setup Automatic Payments without Credit Card Surcharges
    • Wise-Pay Virtual Terminal
      • Wise-Pay Virtual Terminal
      • How to Use Virtual Terminal to Make Payments
    • Batch Payments
      • What are Batch Payments
      • How to Make Batch Payments
      • How To Handle Batch Overpayments
      • How to Add or Remove an Invoice from a Batch
      • Wise-Pay Overpayments in Xero and QuickBooks Online
    • Refunds
      • How to refund when the payer wants to pay through another payment method
      • How to process a refund for a paid invoice that has an incorrect amount?
      • How to Refund When An Invoice Has Been Paid Twice
    • Payments FAQ
      • FAQ- How to allow real-time payment for a Scheduled Invoice
      • FAQ - What is Direct Debit
      • FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
      • FAQ - How do I know when payment has been processed?
      • FAQ - What payment types are accepted by Wise-Pay?
      • FAQ - Can I accept credit cards over the phone?
      • FAQ- How can I configure Wise-Pay to receive payment for draft invoices
      • FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
      • FAQ- Are payments processed for expired credit cards?
  • Wise-Pay Integration
    • Wise-Pay Integration
      • Wise-Pay Integration - DeskDirector
      • Wise-Pay Integration - ITSupportPanel
      • Wise-Pay Integration - CloudRadial
      • How To Integrate Wise-Pay as a Payment Proxy to ConnectWise Manage
      • Wise-Pay Integration - ConnectWise Customer Portal
      • Wise-Pay Integration - ConnectWise Sell
  • Wise-Pay (Merchant) Know How
    • The Wise-Pay Dashboard
      • Wise-Pay Merchant Dashboard
      • The Outstanding Payments Widget
      • The Scheduled Payments Widget
      • The Automatic Payments Widget
      • The Past Payments Widget
      • The Transaction Failures Widget
      • Wise-Pay Dashboard Refresh
      • How to View Transaction History
    • Wise-Pay FAQ
      • FAQ - How do I increase my Merchant Limit?
      • FAQ - How to cancel Scheduled payment
      • FAQ - Send a receipt to client after credit card has been processed
      • FAQ - How to void a successful payment
    • Wise-Pay Videos
      • Video: How to Edit and Re-sync an Invoice
      • Video: Best Practices for Accepting Pre-Payments
      • Video: Best Practices for Notifications
      • Video: Best Practices For Reconciling your Wise-Pay Clearing Account
      • Video: Understanding Batch Payments
      • Video: Wise-Pay Essentials
      • Video: Wise-Pay Product Demonstration
    • Wise-Pay for Xero
      • Reconnect your Xero company
      • Xero Conversion Invoices
      • FAQ - How to void a surcharge invoice in Xero
      • What happens if Prepayments are processed to an Incorrect Account in Xero
      • FAQ - If I void an invoice in Xero, will it stop the Automatic Payment in Wise-Pay?
      • What are Pre-Payments in Xero and how do I handle them?
      • Reconciling a Wise-Pay Clearing Account with no Pre-Payments
    • Wise-Pay for Quickbooks Online
      • How to create a refund where a fee needs to be refunded to a client
      • FAQ - How to fix Unprocessed Payment directly applied from the Bank Statement
      • Wise-Pay Overpayments in QuickBooks Online
      • Wise-Pay prepayments in QuickBooks Online
      • What happens if Prepayments are processed to an Incorrect Account in QuickBooks Online
    • Wise-Pay for Datto Autotask PSA
      • Set up a Payment Term in Datto Autotask PSA
      • FAQ - How to edit Autotask variables in a PayNow email link
  • Payer Management
    • Managing Payers
      • Manage Payers
      • Managing Payment Methods for Payers
      • Add a Payer
      • Search for a Payer
      • Edit Payer Details
      • Manage Company Name for Payers
      • Delete a Payer
      • Manage Auto-Pay Terms for Payers
      • Manage Inactive Payers (Integrapay)
    • Email Templates
      • Template: Invitation to New Client - new to DDR
      • Template: Invitation to New Clients - with previous provider
      • Invitation to New Clients - Already on DDR/ACH (with previous provider)
      • Invitation to New Clients - Not currently on DDR/ACH
      • Template: Invitation to New Payers (US)
    • Payer Admin - FAQ
      • FAQ - Is a Payer set up for Automatic Payments?
      • FAQ - How do I Import Payers into Wise-Pay
      • FAQ - Can a Payer Add Automatic Payment Terms
      • FAQ - How do I temporarily disable Automatic Payments for a payer?
      • FAQ - How long before a customer/client is availabe in Wise-Pay Admin
      • FAQ - How do my Wise-Pay customers view their invoices?
      • FAQ- How To Reset Password for Payer Account
      • FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
  • Wise-Pay Open Mic Webinars
    • Previous Open Mic Webinars - US/UK
      • Save Time and Improve your Accounts Processes with Wise-Pay
      • How and When to Talk to your Customers about Wise-Pay
      • Feature Webinar: Wise-Pay New Payment Experience
      • Wise-Pay Mastery
      • Wise-Pay: Prepayments & Overpayments Overview
      • Wise-Pay: Basics 101
      • Wise-Pay: Creating & Managing Notifications
      • Wise-Pay: Reconciling the Clearing Account
      • Wise-Pay: Managing Prepayments
      • Wise-Pay: Handling Overpayments
      • Wise-Pay: Authorizations
      • Wise-Pay: Cost of Accepting Credit Cards
      • Wise-Pay: Refunds
      • Wise-Pay: Automatic Payment Reconciliation
      • Wise-Pay: How to Handle Prepayments
      • Wise-Pay: Unmatched Automatic Payments
      • Wise-Pay: Event_Notifications
      • Wise-Pay: Automatic Payments
    • Previous Open Mic Webinars - AU/NZ
      • Save time and improve your Accounts processes with Wise-Pay - AU/NZ
      • Wise-Pay: How to talk to your clients about Wise-Pay
      • Wise-Pay: Basics 101 AU/NZ
      • Wise-Pay: Mastery 201
      • Wise-Pay: Automatic Payments
      • Wise-Pay: Reconciling the Clearing Account
      • Wise-Pay: Prepayments & Overpayments
      • Wise-Pay: Creating & Managing Notifications
      • Wise-Pay: Managing Prepayments
      • Wise-Pay: Handling Overpayments
      • Wise-Pay: Authorisations
      • Wise-Pay: Processing Refunds
      • Wise-Pay: Cost of Accepting Credit Cards
      • Wise-Pay: How to Handle Prepayments
      • Wise-Pay: Unmatched Automatic Payments
      • Wise-Pay: Automatic Payments
      • Wise-Pay: Automatic Payments
      • Wise-Pay: Reconciling Automatic Payments (AU/NZ)
  • Wise-Pay Errors and Known Issues
    • Unprocessed Payments
      • Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
      • Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
      • Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
      • Handling Overpayments where an amount is debited that is greater than a revised invoice amount
      • Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
    • Xero Known Issues
      • Xero Validation Errors
      • Extended Product ID Length Handling
      • Xero Validation Error: Price List Item Code must not be more than than 30 characters long
      • Known Issue: New Reports have limited functionality
    • Unmatched Payments
      • Unmatched Automatic Payments
    • Wise-Pay Errors
      • Transaction declined IntegraPay - Error Code: Failed Payment
      • Error: Your payment has NOT been processed. Error Code:transactionAmountInCents must not be greater than $xxx
      • Error: Invoice couldn't be processed for automatic payment. Scheduled payment date has exceeded this Merchant's Maximum allowed number of overdue days
      • What is a Payment Error?
      • Payment Errors - Failed Payment: Transaction Declined
      • What is a Batch Processing Error?
      • Error Saving Item in Xero. Validation Message: An error occured in Xero. Check the API Status
      • Disconnected Accounting System (QBO)
      • Error validating Xml data against the schema
      • Your payment has NOT been processed against invoice . Error Code:Account not found. Account Code: Account not found
      • Invoice partially paid in Xero/QBO but partial payment does not reflect in Wise-Pay
      • Failed Transaction Error: Merchant hasn't enabled credit card payments for these payment terms and the primary payment method for this user is via credit card.
      • Error Code: Error saving item in Xero. Validation Message: The contact name is already assigned to another contact.
    • Known Issues
      • (Resolved) Known Issue: Xero API Major Outage May 04 2020
      • Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
      • Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
  • Merchant Configuration
    • Merchant Configuration
      • Merchant Configuration
      • Credit Card Surcharges Overview
      • Terms and Disclaimers
      • Company Branding
      • Configure Settlement Groups for Prepayments
    • Payment Providers
      • IntegraPay
      • Authorize.Net
      • Braintree
      • Stripe
    • Payment Services
      • Payment Option: Configure Proxy Links for Third-Party Applications
      • Payment Option: Configure PayNow Links
      • Payment Option: Configure PayNow Links for Emailed Invoices
      • Payment Option - Xero PayNow Link
      • Configure: Wise-Pay Virtual Terminal (Quick Link)
      • ConnectWise (Legacy) Customer Portal
      • Payment Options - PayNow Email Links - Datto Autotask PSA
      • Configure Payment Services
    • Notification Configuration
      • Wise-Pay Event Notifications
      • Configure Wise-Pay Event Notifications
      • FAQ: What are notification Placeholders?
    • Accounting Connections
      • Manage accounting connections
      • Multi-Connection support in Wise-Pay
  • Payer Support
    • Getting Started with Wise-Pay
      • Wise-Pay for Payers: Overview
      • Introduction to Wise-Pay Payer Dashboard
    • Access Wise-Pay
      • How to access Wise-Pay
      • Reset your Wise-Pay password
      • Payers: How to Log Into Wise-Pay
    • Manage my Wise-Pay Account
      • Manage my Wise-Pay Account
      • How to Edit User Details for My Account
      • How To Change My Company Name
      • Managing Credit Card Details
      • Managing Bank Account Details
      • Add a New Zealand Bank Account
    • Pay an Invoice
      • NEW: How to Pay an Invoice
      • New: How to Pay an Invoice from a Pay Now link
      • How To Pay an Invoice from the Wise-Pay Portal
      • How to Make Batch Payments
      • FAQ: Being a Wise-Pay Payer
    • Errors
      • Error: Your payment has NOT been processed. Error Code:transactionAmountInCents must not be greater than $xxx
      • Late Rejections
    • Payer FAQ
      • FAQ: Two Factor Authentication for Payer Accounts
      • FAQ - I am a Payer and I don't have any events to select from
      • FAQ: Two Factor Authentication
  • Getting Started with Wise-Pay
    • Getting Started with Wise-Pay
      • How to log in to Wise-Pay
      • Wise-Pay Activation Guide
      • Sign Up to Wise-Pay
      • Using a Wise-Pay Clearing Account
    • Creating/Maintaining Wise-Pay Users
      • Manage Wise-Pay User Access
  • Getting Started with Wise-Sync and ConnectWise Manage
    • Welcome to Wise-Sync for ConnectWise Manage
      • Wise-Sync Activation Guide for ConnectWise Manage
      • Wise-Sync for ConnectWise Manage Activation Videos
      • Go-live Checklist Before You Start Syncing
    • Getting Started - Accounting Package Setup
      • Accounting Package Setup > QBO Setup
      • Accounting Package Setup > Xero Setup
    • Getting Started - ConnectWise Foundation Setup
      • Overview of ConnectWise Manage Foundation Setup for Wise-Sync
      • Apply ConnectWise Member Security
      • Create an Integrator Login
      • Accounting Package Setup Table Configuration
      • Update Billing Terms Cross References
      • Create 'GL Reload' Billing Status
      • Create Views on Invoice Search Screen
      • ConnectWise Manage Server Firewall Requirements
    • Getting Started - ConnectWise GL Mapping
      • New Accounting Integration GL Mapping Considerations
      • Mapping GL Accounts from ConnectWise Manage Company Structure
      • Wise-Sync GL Account Mapping Settings
      • ConnectWise GL Mapping > Scenario: Segmenting Revenue & COGS at the Product Category Level
    • Getting Started - Wise-Sync Setup
      • Wise-Sync Setup > Overview
      • Setup Wise-Sync Account (ConnectWise)
      • Set up Wise-Sync Users (ConnectWise)
      • Setup Wise-Sync Company (ConnectWise)
    • Getting Started - ConnectWise Expenses
      • Using ConnectWise Manage Expenses with Wise-Sync
      • Expense GL Mappings in ConnectWise Manage
      • Pre-Setup ConnectWise Expenses > Step 2: Setup Wise-Sync Options
      • Pre-Setup ConnectWise Expenses > Step 3: Setup Wise-Sync Expense Connect Linked Accounts
      • Pre-Setup ConnectWise Expenses > Step 4: Updating GL Entries from Accounting interface
      • Pre-Setup ConnectWise Expenses > Step 5: Batch Existing Records in ConnectWise
      • Pre-Setup ConnectWise Expenses > Completed: Start Syncing
    • Getting Started - Advanced Feature Setup
      • Xero Tracking for Product Category Level.
      • Advanced Setup > Inventory Setup
      • Syncing QBO Classes from ConnectWise Manage
      • Syncing Territory Sales Rep from ConnectWise Manage to Xero
  • Wise-Sync Errors and Troubleshooting
    • Sync Errors - Inventory
      • Inventory Product Returns (RMA Process)
      • ConnectWise 'CreateBatch' returned an error: System.Data.Syntax.ErrorException: Missing Operand after 'S' operator. at
      • Setting the Inventory Adjustment Default COGS Account
      • Warning: A Part-Shipped Purchase Order has already been synced
      • Sync Inventory - Issue > COGS Is artificially inflated as items were initially purchased into inventory, Client Synced to Xero After Inventory was switched on.
      • Error Posting Invoice > Inventory Journal Already Exists
      • Failed to insert the COGS journal for this batch
    • Wise-Sync Errors and Troubleshooting
      • Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
      • Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
      • QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
      • Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
      • Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
      • Error Message: You do not have security access to view 'document'
      • Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
      • An Item has a blank sales account number (for Expenses)
      • Validation Error: Xero Tax Validation Errors
      • ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
      • Validation Error: Expense Tax Mismatch
      • A GLBatch already exists for (Invoice)
      • A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
      • Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
      • Sync Error: Sequence contains no matching element
      • Failed to get contact bill contact for company '[Your Customer Name]'.
      • Explaining the Non-Product ID
      • Error Updating Xero: Failed to execute on status <400>
      • Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
      • Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
      • Unable to Set Password when AD Integration Enabled.
      • Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
      • ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
      • Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
      • No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
      • Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
      • ConnectWise v2015.x API Endpoint Changes > Account Changes Required
      • A result set from ConnectWise contains more than one purchase order.
      • Out of Balance Error: An Adjustment is greater than the set limit
      • Error Message: Unable to connect to QuickBooks Company. Unauthorized-401
    • Known Issues
      • Known Issue: Duplicate Sales Tax being Calculated in Total on a Purchase Order
      • Known Issue - Business Validation Error: You must specify a transaction amount that is 0 or greater.
      • Known Issue - Unable to test connection to REST API when PSA Site is using the API Endpoint https://api-xx.myconnectwise.net
      • Known Issue: Invalid Tax Handling of Down Payment Invoice Amounts
      • Known Issue: Multi-Level Tax Code Mapping when Avalara Enabled
      • Known Issue: ConnectWise MVR causing "GetClientToken" Error with v2018.6 (ongoing)
      • Known Issue: Connectwise Purchase Order Freight Defaults to "Tax Exempt"
      • Known Issue > Currency on Invoices > Inventory
      • Known Issue: ConnectWise Member Details are invalid after v2018.1
      • Expenses Known Issue > Unapproved Expenses Batching to Xero
      • Known Issue - Tax Code Changes for Purchase Orders (ConnectWise: v2016.6).
      • Known Issue > Error Message: Account Period Closed.
      • Known Issue - Purchase Order Tax not calculated correctly
      • Known Issues > Connection Failure due to SSL Issues (On-Premises Only)
      • Known Issue - Connectwise 2016.5 issue Security Roles Blocking some Users
      • Known Issue> Expense Tax Mapping > Does not preserve Tax Amount
      • Known Issue > v2016.3 > PO tax issue - ensure PO tax not selected
      • Known Issue: ConnectWise Member Details are invalid after v2016.4 Upgrade
      • Known Issue > v2016.3: Purchase Order Tax - Causes Create Batch Failure
      • Known Issues
      • Known Issue > A Credit Note is coming through with the PO Date instead of the Ship Date
      • Known Issue - ConnectWise Inventory Transfer using Incorrect Catalog Cost
      • (Resolved) Known Issue: Batch ID is not being added to product related GL entries
      • Known Issue - 2020.4 - Failed to Retrieve Tax Code, when Tax Code is NULL
    • Known Issues (Resolved)
      • (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
      • (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
      • (Resolved) Known Issue: ConnectWise Quicklinks are not working
      • (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
      • Delete: Email > Reconnect to xero
      • (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
      • (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
      • The provided URL scheme 'http' is invalid; expected 'https'
      • (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
      • Edit Company Screen > User Fields
      • (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
      • Edit Account Screen > User Fields
      • System.Web.Services.Protocols.SoapException Eg. 2
      • The Document total does not equal the sum of the lines
      • System.Web.Services.Protocols.SoapException Eg. 1
      • The formatter threw an exception
      • Object reference not set to an instance of an object
      • (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
      • (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
      • (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
      • (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
      • (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
      • (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
      • (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
      • (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
      • (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
      • (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
      • Known Issue: Class is now mapping the Expense classification rather than the Expense Class (2020.4 CW Version)
      • (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
      • (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
    • Xero Errors
      • Error Updating Xero: Class does not contain the expected number of tracking categories
    • QBO Errors
      • Validation Error: You can't use a X account on the detail portion of a Bill
      • Xero Validation Error: The document date cannot be before the period lock date, currently set at XX-XX-XXXX
      • QBO Business Validation Error: Select a product or service
      • An item in this batch is marked as non taxable (Invoices)
      • Business Validation Error: Do you also want to update memorized sales transactions to use the new values?
      • QuickBooks Error: Business Validation Error has occurred while processing your request
  • Wise-Sync for ConnectWise REST Integration
    • Preparing for Wise-Sync for ConnectWise REST Integration
      • FAQ: How do I prepare to use Wise-Sync for ConnectWise REST Integration?
  • Wise-Sync Open Mic Webinars
    • Webinar Schedules
      • Upcoming AU/NZ Webinars
      • Upcoming US Webinars
    • Previous Open Mic Webinars - US/UK
      • Wise-Sync: 2020 Recap Open Mic
      • Wise-Sync: Inventory 101
      • Wise-Sync: Inventory - Next Steps
      • Wise-Sync: GL Mapping Review
      • Inventory: Get Back in Sync
      • Wise-Sync: Tracking Categories & Classes
      • Wise-Sync: Managing Expenses
      • Wise-Sync: Supplier Invoice Process
      • Wise-Sync: Top 5 Errors Resolved
    • Previous Open Mic Webinars - AU/NZ
      • Wise-Sync: GL Mapping
      • Wise-Sync: Xero Tracking Categories & QBO Classes
      • Wise-Sync: Expenses
      • Wise-Sync: Procurement & the Supplier-Invoice
      • Wise-Sync: Inventory - 101
      • Wise-Sync: Inventory - The Next Steps
      • Wise-Sync: Inventory - Get Back in Sync
      • Wise-Sync: Top Errors Resolved
      • Wise-Sync: 2020 Recap
  • Incident Reports
    • Incidents
      • Unexpected Partial Outage for Wise-Sync and Wise-Pay, 21st December, 2018
      • Unexpected Partial Outage for Wise-Sync and Wise-Pay, 8th March, 2019
      • ConnectWise Sync Errors, 29th March, 2019
      • Unexpected Partial Outage for Wise-Sync and Wise-Pay, 7th May, 2019
      • Unexpected Outage for Wise-Sync and Wise-Pay, 8th August, 2019
      • Unexpected Outage for Wise-Sync and Wise-Pay, 12th March, 2020
      • Issues accessing Wise-Sync via ConnectWise Manage Quicklink
      • Unexpected Outage for Wise-Sync and Wise-Pay, 9th June, 2020
  • Wise-Pay Release Notes
    • Wise-Pay Release Notes (2020+)
      • Wise-Pay Release Notes 2021
      • Wise-Pay Update - 7 December 2020
      • Wise-Pay Update - 29 September 2020
      • Wise-Pay Update - 17 August 2020
      • Wise-Pay Update - 29th June 2020
      • Wise-Pay Update - 25th May 2020
      • Wise-Pay Update - 21 April 2020
      • Wise-Pay Update - 23 March 2020
      • Wise-Pay Update - 17 February 2020
      • Wise-Pay Update - 20 January 2020
    • Wise-Pay Release Notes (2019)
      • Wise-Pay Update - 19 December 2019
      • Wise-Pay: Version 1.6.10 Release Notes
      • Wise-Pay: Version 1.6.9 Release Notes
      • Wise-Pay: Version 1.6.8 Release Notes
      • Wise-Pay: Version 1.6.7 Release Notes
      • Wise-Pay: Version 1.6.6 Release Notes
      • Wise-Pay: Version 1.6.5 Release Notes
      • Wise-Pay: Version 1.6.4 Release Notes
    • Wise-Pay Release Notes (2018 and older)
      • Wise-Pay: Version 1.6.3 Release Notes
      • Wise-Pay: Version 1.6.2 Release Notes
      • Wise-Pay: Version 1.6.1 Release Notes
      • Wise-Pay: Version 1.6.0 Release Notes
      • Wise-Pay: Version 1.5.4 Release Notes
      • Wise-Pay: Version 1.5.3 Release Notes
      • Wise-Pay: Version 1.5.2 Release Notes
      • Wise-Pay: Version 1.5.0 Release Notes
      • Wise-Pay: Version 1.4.2 Release Notes
      • Wise-Pay: Version 1.4.1 Release Notes
      • Wise-Pay: Version 1.4.0 Release Notes
      • Wise-Pay: Version 1.3.4 Release Notes
      • Wise-Pay: Version 1.3.3 Release Notes
      • Wise-Pay: Version 1.5.1 Release Notes
      • Wise-Pay: Version 1.3.2 Release Notes
      • Wise-Pay: Version 1.3.1 Release Notes
      • Wise-Pay: Version 1.3.0 Release Notes
      • Wise-Pay: Version 1.2.10 Release Notes
      • Wise-Pay: Version 1.2.10 Release Notes
      • Wise-Pay: Version 1.2.9 Release Notes
      • Wise-Pay: Version 1.2.8 Release Notes
      • Wise-Pay: Version 1.2.7 Release Notes
      • Wise-Pay: Version 1.2.6 Release Notes
      • Wise-Pay: Version 1.2.5 Release Notes
      • Wise-Pay: Version 1.2.4 Release Notes
      • Wise-Pay: Version 1.2.3 Release Notes
      • Wise-Pay: Version 1.2.2 Release Notes
      • Wise-Pay: Version 1.2.1 Release Notes
      • Wise-Pay: Version 1.2.0 Release Notes
      • Wise-Pay: Version 1.1.3 Release Notes
  • Wise-Sync Release Notes
    • Wise-Sync Release Notes (2020+)
      • Wise-Sync Release Notes 2021
      • Wise-Sync Update - 7 December 2020
      • Wise-Sync Update - 29 September 2020
      • Wise-Sync Update - 7th September 2020
      • Wise-Sync Update - 17th August 2020
      • Wise-Sync Update - 29th June 2020
      • Wise-Sync Update - 25th May 2020
      • Wise-Sync Update - 21 April 2020
      • Wise-Sync Update - 23 March 2020
      • Wise-Sync Update - 17 February 2020
      • Wise-Sync Update - 20 January 2020
    • Wise-Sync Release Notes (2019)
      • Wise-Sync Update - 19 December 2019
      • Wise-Sync: Version 4.6.10 Release Notes
      • Wise-Sync: Version 4.6.9 Release Notes
      • Wise-Sync: Version 4.6.8 Release Notes
      • Wise-Sync: Version 4.6.7 Release Notes
      • Wise-Sync: Version 4.6.6 Release Notes
      • Wise-Sync: Version 4.6.5 Release Notes
      • Wise-Sync: Version 4.6.4 Release Notes
    • Wise-Sync Release Notes (2018 and older)
      • Wise-Sync & Wise-Pay Release Notes
      • Wise-Sync: Version 4.6.3 Release Notes
      • Wise-Sync: Version 4.5.0 Release Notes
      • Wise-Sync: Version 4.6.2 Release Notes
      • Wise-Sync: Version 4.4.2 Release Notes
      • Wise-Sync: Version 4.6.1 Release Notes
      • Wise-Sync: Version 4.4.1 Release Notes
      • Wise-Sync: Version 4.6.0 Release Notes
      • Wise-Sync: Version 4.3.24 Release Notes
      • Wise-Sync: Version 4.5.4 Release Notes
      • Wise-Sync: Version 4.3.23 Release Notes
      • Wise-Sync: Version 4.5.3 Release Notes
      • Wise-Sync: Version 4.3.22 Release Notes
      • Wise-Sync: Version 4.5.2 Release Notes
      • Wise-Sync: Version 4.5.1 Release Notes
      • Wise-Sync: Version 4.3.21 Release Notes
      • Wise-Sync: Version 4.3.20 Release Notes
      • Wise-Sync: Version 4.3.19 Release Notes
      • Wise-Sync: Version 4.3.19 Release Notes
      • Wise-Sync: Version 4.3.18 Release Notes
      • Wise-Sync: Version 4.3.18 Release Notes
      • Wise-Sync: Version 4.3.17 Release Notes
      • Wise-Sync: Version 4.3.16 Release Notes
      • Wise-Sync: Version 4.3.15 Release Notes
      • Wise-Sync: Version 4.3.14 Release Notes
      • Wise-Sync: Version 4.3.13 Release Notes
      • Wise-Sync: Version 4.3.12 Release Notes
      • Wise-Sync: Version 4.3.11 Release Notes
      • Wise-Sync: Version 4.3.10 Release Notes
      • Wise-Sync: Version 4.3.9 Release Notes
  • Syncing with Wise-Sync
    • Syncing with Wise-Sync
      • Syncing with Wise-Sync (Sync All)
      • How to get help & support using Wise-Sync
      • Syncing with Wise-Sync (Payments)
      • Syncing with Wise-Sync (Unposted Items)
      • Changing your password
      • How to log in to Wise-Sync
      • Can't Login?
      • Pre-Setup ConnectWise Inventory > The Function of Inventory
      • FAQ: What address do we use for ConnectWise Manage REST Version?
    • Wise-Sync Samples
      • Mapped Reference Fields in Xero
      • Accounts Payable - Batch Payment
      • Accounts Payable - Planned Payment Date (Scheduled in XERO)
      • Accounts Receivable - Outstanding Statement
      • Staff Reimbursement (Through Procurement)
      • Procurement - General Office Expense Purchase
      • Procurement - Purchase (Supplier)
      • Agreement Invoice (Additions)
      • ConnectWise Inventory > Use Case: Client Invoice (Journal Inventory to COGS)
      • Credit Memo (Special Invoice)
      • ConnectWise Inventory > Use Case: Inventory Transfer
      • Agreement Invoice (Rounding errors & adjustment applied) - Sample
      • ConnectWise Inventory > Use Case: Adjustment Type - Audit Trail Adjustment
      • Services Invoice (Agreement Time Summary) - Sample
      • ConnectWise Inventory > Use Case: Adjustment Type - Missing Stock
    • Glossary of Terms
      • Glossary of Terms
    • Best Practices & Tips and Tricks
      • Show Invoices Not Yet Batched to Your Accounting Package on the Invoice Search Screen
      • Don't show Unapproved Invoices in the Email Batch Wizard List - Email Sent Statuses
      • QBO: Credit Memo's apply to correct payment amount in ConnectWise.
      • Exclude non-billable items when syncing Invoices
      • Explaining the SUPPLIER-CREDIT process (RMA Process)
      • Explaining the SUPPLIER-INVOICE process
      • Downpayment Process to Cover Tax Amount of an Invoice
      • Applying Credit Notes
      • Using Bundle Products with Inventory
    • General Questions
      • How secure is my data?
      • Setting Payment Cutoff Date
      • bit.ly Links Flagged as Containing Malware
      • Changing your Password
      • Can't Log in? Wise-Sync User Name and Password Issues
      • Wise-Sync Configuration
      • Avalara Integration Setup (US Region)
      • FAQ: Do you store any of our financial data
    • FAQ
      • FAQ - When I sync invoices, why are the email address are updated?
      • FAQ - Why is the contact being set to the Primary Contact instead of the billing contact
      • Inventory Reports: Invoice Dates & Purchase Order Dates
      • FAQ: What is the difference between the CW (Inventory Reports) and Xero (Inventory Asset / Transaction Report)
      • FAQ - How do I create a Manual Batch?
      • FAQ: What are System Chart of Accounts?
      • FAQ - How do I sync detailed invoices?
      • FAQ - What do I do if a payment synced back to ConnectWise and posted to the wrong invoice?
      • Updating your Connectwise To A new version
      • FAQ - Why aren't my invoice marked as Paid in ConnectWise?
      • FAQ: How do I Connect a Google Drive in Wise-Sync?
      • FAQ - Why can't I see the Wise-Sync QuickLink after I create a custom menu entry?
      • How to enable API Logging (Detailed Logging)
      • FAQ: How do I change an Invoice that has already been synced?
      • FAQ - How do I refresh a Purchase Order GL entry
      • FAQ - How do I update my Credit Card for Wise-Sync Invoices
      • FAQ: How do I add freight to a Purchase Order?
      • FAQ - Setting and Working with Lock Dates in Xero
      • FAQ - How do I delete an Invoice?
      • FAQ: Why do I need the GL Reload Status?
      • ConnectWise Versions Supported
      • FAQ: How do I run a sync?
      • FAQ: Why are there adjustment items on an invoice
      • FAQ: Why are there rounding items on an invoice
      • FAQ: What if I have issues who will help me (who to contact)
      • FAQ: What are the benefits of cloud accounting
      • FAQ: Is it is secure to use Wise-Sync
      • FAQ: How long will it take to setup
      • FAQ - How to create REST API Keys for a ConnectWise Member
      • FAQ - I want to disable Inventory Sync. What do I need to do?
    • Wise-Sync - Special Features
      • How to Enable Wise-Sync Support Access to your ConnectWise account without a password
      • Sync Feature: Exclude Batch Records (From Sync)
      • Onboarding Feature : Sync Old Records (without posting to accounting)
      • ConnectWise - Time Details to Invoice Lines
      • Quick Link > Creating Custom User Menu in ConnectWise
      • Sync Options > Vendor Invoice Date Source > Selecting Alternate Purchase Order Invoice Dates
      • Terms XRef - Terms Construct for Days after EOM
      • ConnectWise Manage Tax Setup - GST/PST Canada
      • Syncing Xero Tracking Categories from ConnectWise Manage to Xero
    • Wise-Sync for Xero
      • Accounts Payable - Batch Payment
    • Wise-Sync for Quickbooks Online
      • QuickBooks Online Automated Sales Tax for ConnectWise Manage (US Region)
      • Known Issue: QBO Automated Sales Tax (US Region) Override for $0 Sales Tax Transactions
      • Mapping to Categorized Products in QBO
  • Wise-Sync User Management
    • Creating/Maintaining Users
      • Configure Wise-Sync User Accounts
      • Wise-Sync User Roles
      • FAQ: What is a Primary API Account?
    • Two Factor Authentication
      • FAQ: Two Factor Authentication
      • Two Factor Authentication (2FA)
      • Toubleshooting 2FA Login
  • Freshdesk Support Portal Help
    • Emails from Support
      • Office 365 Domain Whitelisting
Open navigation

Related Articles

  • Extended Product ID Length Handling
  • Xero Validation Error: Price List Item Code must not be more than than 30 characters long
  • Known Issue: New Reports have limited functionality

Xero Validation Errors

Paul MacNeill
Modified on: Thu, 12 Mar, 2020 at 11:41 AM

Please refer to the below common errors experienced by users

  • Xero Validation Error: Price List Item Code must not be more than than 30 characters long
  • Xero Validation Error: ConnectWise Invoice {Amount} does not match Xero Invoice. Rounding and Adjustment Cannot be applied to $0.00 invoice.
  • Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
  • Error Updating Xero: Failed to get product by item id '[your item id]'
  • Error Text: Failed to get contact bill contact for company '[Company Name]'.. Cannot access items that we do not ownError Updating Xero: No matches for billing or default contact.
  • Error Updating Xero: Xero Validation Error: Website must be valid
  • Error Updating Xero: Failed to execute on status <400>
  • Error Updating Xero: Failed to get product by item id [your item id]
  • Error Updating Xero: No matches for product with item ID: [your-item-id].  Please sync this record manually.
  • Error When Syncing > Xero API Limit Reached
  • Generic Error > Unable to post record to Xero
  • Generic Error > Missing Account Codes from Xero Inventory Item
  • an item is referencing a purchase account which does not exist in Xero.
  • ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers



P
Paul is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Discover
  • Feature Releases
  • Best Practices
  • Demo
  • MSPminds
Company
  • Our Work
  • About us
  • Contact us
  • Compliance
  • Careers
Support Portals
  • Wise-Sync for ConnectWise
  • Wise-Sync for Autotask
  • Wise-Pay Merchant Support
  • Wise-Pay Payer Support
Resources
  • Integrations
  • ConnectWise
  • Datto Autotask PSA
  • Onboarding
  • Testimonials

Theme by Breezy Themes