Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.

Error message: Payments can only be applied to invoice that are awaiting payment.  The invoice is either fully paid, draft, or have been voided.

Issue: The invoice in your Accounting Package is in the wrong status (Draft)

Solution: You will need to log into your Account Package and approve the invoice and then Retry.


In Wise-Pay you will receive a 'Transaction Failure' for the above error message

Steps to Resolve the issue:

1. Log into your Accounting Package

2. Search for the Invoice Number

3. Click Approve

4. Log into Wise-Pay
5. Click Actions
6. Click Fix

7. Click Retry

Payment has been processed.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.