Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name

This error is returned where the Tax Code being provided '{Tax Code}' is not setup in your accounting system, (QBO / Xero)

Note: If the error returned is '' and no tax code is listed, then that would indicate that ConnectWise has not passed through a Tax Code (at all - the value is blank). A tax code must always be provided to create a record in your accounting package.

To resolve: 

Wise-Sync Tax Levels set to GL Entries

  • Create a new Tax Code in your accounting system for 0% Rate, this will be used to pass through GL Level Taxes (which are pre-calculated).

If Wise-Sync Tax Levels set to "Group" or "Tax Level"

  • Ensure that our tax codes as created in ConnectWise have been created in Xero / QBO. You will need to ensure that the tax code calculates the same taxes as per the setup in ConnectWIse.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.