-
Getting Started with Wise-Sync and ConnectWise Manage
-
Welcome to Wise-Sync for ConnectWise Manage
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
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Getting Started - Accounting Package Setup
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
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Getting Started - ConnectWise Foundation Setup
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Getting Started - ConnectWise GL Mapping
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Getting Started - Wise-Sync Setup
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Getting Started - ConnectWise Expenses
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Getting Started - Advanced Feature Setup
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Welcome to Wise-Sync for ConnectWise Manage
-
Syncing with Wise-Sync
-
Syncing with Wise-Sync
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Sync Samples
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Glossary of Terms
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Best Practices & Tips and Tricks
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
General Questions
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
FAQ
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Sync - Special Features
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Sync for Xero
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Sync for Quickbooks Online
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Syncing with Wise-Sync
-
Wise-Sync Errors and Troubleshooting
-
Sync Errors - Inventory
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Sync Errors and Troubleshooting
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Known Issues
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Known Issues (Resolved)
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Xero Errors
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
QBO Errors
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Datto Autotask PSA Errors
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Sync Errors - Inventory
-
Wise-Sync for Datto Autotask PSA
-
Getting Started with Wise-Sync for Datto Autotask PSA
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Getting Started with Wise-Sync for Datto Autotask PSA
-
Wise-Pay Errors and Known Issues
-
Unprocessed Payments
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Xero Known Issues
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Unmatched Payments
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Pay Errors
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Known Issues
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Unprocessed Payments
-
Wise-Sync User Management
-
Creating/Maintaining Users
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Two Factor Authentication
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Creating/Maintaining Users
-
Wise-Sync Release Notes
-
Wise-Sync Release Notes (2020)
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Sync Release Notes (2019)
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Sync Release Notes (2018 and older)
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Sync Release Notes (2020)
-
Getting Started with Wise-Pay
-
Getting Started with Wise-Pay
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Creating/Maintaining Wise-Pay Users
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Getting Started with Wise-Pay
-
Wise-Sync for ConnectWise REST Integration
-
Preparing for Wise-Sync for ConnectWise REST Integration
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
ConnectWise REST API Beta Program
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Preparing for Wise-Sync for ConnectWise REST Integration
-
Merchant Configuration
-
Merchant Configuration
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Payment Providers
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Payment Services
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Notification Configuration
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Accounting Connections
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Merchant Configuration
-
Wise-Pay Release Notes
-
Wise-Pay Release Notes (2020)
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Pay Release Notes (2019)
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Pay Release Notes (2018 and older)
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Pay Release Notes (2020)
-
Payer Support
-
Getting Started with Wise-Pay
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Access Wise-Pay
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Manage my Wise-Pay Account
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Pay an Invoice
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Errors
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Payer FAQ
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Getting Started with Wise-Pay
-
Accepting Payments
-
Payment Options
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Automatic Payments
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Pay Virtual Terminal
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Batch Payments
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Refunds
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Payments FAQ
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Payment Options
-
Wise-Pay Integration
-
Wise-Pay Integration
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Pay Integration
-
Wise-Pay (Merchant) Know How
-
The Wise-Pay Dashboard
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Pay FAQ
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Pay Videos
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Pay for Xero
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Pay for Quickbooks Online
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Pay for Datto Autotask PSA
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
The Wise-Pay Dashboard
-
Payer Management
-
Managing Payers
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Email Templates
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Payer Admin - FAQ
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Managing Payers
-
Incident Reports
-
Incidents
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Incidents
-
Freshdesk Support Portal Help
-
Emails from Support
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Emails from Support
-
Wise-Sync Open Mic Webinars
-
Wise-Sync Open Mic Webinar Schedule
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
AU/NZ Webinars
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
US/UK Webinars
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.
-
Wise-Sync Open Mic Webinar Schedule
Wise-Sync Errors and Troubleshooting
- Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
- Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
- QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
- Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
- Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
- Error Message: You do not have security access to view 'document'
- Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
- An Item has a blank sales account number (for Expenses)
- Validation Error: Xero Tax Validation Errors
- ConnectWise 'UpdateBatch' returned an error: System.Data.SqlClient.Sql.Exception (0x80131904): String or binary data would be truncated.
- Validation Error: Expense Tax Mismatch
- A GLBatch already exists for (Invoice)
- Response > Errors From Sync due to PO Tax
- A GLBatchID already exists, which is a result of that Purchase Order and Receiving Slip already being being sent
- Advanced Tax Mapping: GL Entries - 'Tax Code' is not a valid tax code name
- Expense Warning > No Transaction created for Personal Expense paid by Non-Company Account
- Sync Error: Sequence contains no matching element
- Failed to get contact bill contact for company '[Your Customer Name]'.
- Explaining the Non-Product ID
- Error Updating Xero: Failed to execute on status <400>
- Xero Validation Error: An existing Invoice with the specified InvoiceID could not be found
- Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
- Unable to Set Password when AD Integration Enabled.
- Error Message: Duplicate Name Exists error of type: Vendor. The name supplied already exists.
- ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers
- Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
- No Item ID or Non-Product ID has been defined in ConnectWise for an item with Account Number '[your account number]'
- Error: Payments can only be applied to invoices that are awaiting payment. The invoice is in draft status.
- ConnectWise v2015.x API Endpoint Changes > Account Changes Required
- A result set from ConnectWise contains more than one purchase order.