Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually

This error has occurred due to a recent change in the ConnectWise API, where itemID's with double spaces are being stripped to a single space when the batch results are created. This in turn results in Wise-Sync not being able to resolve the ItemID as part of the in-built validation processes. 

Status: We have logged a ticket logged with ConnectWise. Ref: 5334505.

The immediate remediation is to check the Item ID in ConnectWise Products, as the item will contain a double space as part of the Product ID.

Resolution: Remove the double space and replace with a single space in ConnectWise. The record will then sync without error. 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.