Unexpected Outage for Wise-Sync and Wise-Pay, 9th June, 2020

What happened?

We experienced an unexpected outage in our production environment (https://secure2.wise-sync.com) this morning at 9:45 - 10:05 am EST.

Users were not able to access the web facing Wise-Sync and Wise-Pay applications during this time.

What are we doing about it?

We were able to identify the one-off issue and correct. Users are now able to access and use Wise-Sync with no issues. 

J
Jennifer is the author of this solution article.

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