Error
How can this happen?
- The invoice is in a Draft status
- The invoice is already paid
- The invoice has been voided.
Solution
Draft Invoice
Log into your Accounting Package
Locate the invoice
Click 'Approve'
Log into Wise-Pay
Locate Unapplied payment
Click Retry
Payment will now be allocated to your Accounting Package.
Invoice is already Paid
Log into Xero
Search for the Invoice
Click on 'Payment'
Click on Options > Remove/Redo (voids payment)
Log in to Wise-Pay
- Click 'Retry'
Payment will now be allocated to your Accounting Package.
Invoice paid via Direct Debit & EFT
There are two options available to resolve this issue:
a) Refund the client directly (via EFT) and mark the (Prepayment) transaction as a cash refund
b) Apply the payment to the next invoice.
Note:
If you are going to apply the payment to the next auto-paid invoice, ensure that you do that well before the payment is scheduled to come out, or ensure that you can cancel and reschedule the payment directly.<