(Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable

An issue has been identified affecting EU Cloud Partners, where the Wise-Sync application returns 503 - Service Unavailable.

Resolved: Thursday, 2 November 2017 at UTC11:15:00 am - ConnectWise have confirmed that the issue is now resolved.  

Update: Thursday, 2 November 2017 at UTC10:37:06 am - ConnectWise have confirmed that there are known issues with their API. They are actively investigating.

ConnectWise Platform Ticket:
Ticket# 9534467> URGENT - Unable to connect to EU Cloud Instance (Version Router returning 503 Service Unavailable)

A temporary work around can be set to allow partners to continue to sync: 

1. Log into Wise-Sync via a browser - https://secure2.wise-sync.com
2. Click on Account
3. On the Account Details Tab, update the "ConnectWise: PSA Dir: to "v2017_6"
4. Click Test ConnectWise Connectivity
5. Click Save.

Please note that these settings will need to be reverted once the issue has been resolved.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.