Information you'll need..

1. Invoice number/Purchase order number & relating company name from relevant invoice/purchase order in ConnectWise that has caused the error.

Steps to take

From the Bills section in Xero follow these steps:

1.1 Search for the Purchase Order number that has caused the error.

1.2 Click into Bill Options & click on Void

From the Purchase Order screen in ConnectWise follow these steps:

2.1 In ConnectWise un-receive the PO in the Purchase tab of the Purchase Order by un-ticking the check box, then click Save

2.2 In the Products tab of the Purchase order un-receive all the products by clicking into them individually (changing them back to Open). Un-tick the check box, delete the Packing Slip, delete the Received Qty & Save

3.1 Go into the ConnectWise Accounting Interface screen & click on the Open Batches tab

3.2 Enter the Purchase Order number with asterisks on both sides & click Search

3.3 If the PO Batch appears click Delete

4.1 Go back into the Purchase Order screen, refresh the screen by clicking Search & then re-receive all products in the Products tab, closing the Purchase Order

5.1 Re-sync the PO to Xero