Status
The Issue has been identified and is currently being investigated by our Product Team.
Who's Affected
Cloud and On-premise partners
Issue
When accessing Wise-Sync via ConnectWise Manage via a Quicklink, an error message is appearing:
Failed to load URL https://secure2.wise-sync.com/Account/Login?ReturnUrl=%2f with error ERR_BLOCKED_BY_RESPONSE (-27)
Workaround
Changing the custom Menu Entry config in ConnectWise Manage for Quicklink to Open in New Window will resolve the issue, here's how to do it:
- Within ConnectWise Manage navigate to Setup table > Custom Menu Entry
- Open the Wise-Sync menu entity
- Check the "Open in New Window" option
- Save
Important
After changing the Custom Menu Entry, the settings should be refreshed to apply the changes. Hitting the "Add to Favorites" will refresh the settings.
