Applies to: ConnectWise Manage, Xero, QuickBooks Online
How can this happen?
This is normally a result of the invoice being unbatched via the Invoice Menu option on the Invoice (Menu > More > Unbatched).
When an invoice is unbatched via this menu, the invoice is returned to the Unposted Invoices in the Accounting Interface, however the GLBatch is not deleted.
Further attempt to sync this invoice generates the above error as invoice cannot be re-batched using the same invoice number where there is a GLBatch already created.
In ConnectWise Manage
- Re-batch the invoice via the More > Re-batch menu from the invoice.
- Locate and delete the invoice batch from the Accounting Interface > Open Batches.
To learn more about changing an invoice after syncing to your Accounting package, see FAQ: How do I change an Invoice that has already been synced?
Run the Invoice Sync