Applies to: ConnectWise Manage and Xero
Error Code:Error saving item in Xero. Validation Message: The contact name Tamar Windows Pty Ltd is already assigned to another contact. The contact name must be unique across all active contacts.
How can this happen?
There is a trailing space after the Company Name in Connectwise
- Locate the Payer Company in Connectwise
- Remove the trailing space after the Company Name and save
- Access the Accounting Interface page
- Locate the Invoice from the Open Batches Screen
- Click Actions then Delete Batch
- Click on Unposted Invoices tab
- Set Invoice status to GL Reload
- Set Invoice status back to Closed
- Re-sync Invoice
- Re-process the payment