Error Code: Error saving item in Xero. Validation Message: The contact name is already assigned to another contact.

Applies to: ConnectWise Manage and Xero

Error

Error Code:Error saving item in Xero. Validation Message: The contact name Tamar Windows Pty Ltd is already assigned to another contact. The contact name must be unique across all active contacts. 

How can this happen?

There is a trailing space after the Company Name in Connectwise

Solution

1. Locate the Payer Company in Connectwise
2. Remove the trailing space after the Company Name and save
3. Access the Accounting Interface page
4. Locate the Invoice from the Open Batches Screen
5. Click Actions then Delete Batch
6. Click on Unposted Invoices tab
7. Set Invoice status to GL Reload
8. Set Invoice status back to Closed
9. Re-sync Invoice
10. Re-process the payment