Status
Reported: The issue has been reported to ConnectWise.
Version Affected
ConnectWise Manage Version v2018.5.
This will affect all cloud partners and any on-premise partners that have upgraded to this version.
Issue
Despite having 6 Tax Levels configured, a 7th Tax Level is being exported from ConnectWise if Avalara Integration is in use. On sync, this results in the error below:
How do we know?
In ConnectWise, only 6 Tax Levels are configured
The XML extract from ConnectWise contains a 7th Level and appears that there is no tax code applied to the invoice:
What have we done about it?
We have logged a ticket with ConnectWise.
This is related to (Solution Provided) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
You may request updates to this ticket and advise if you are affected by this issue:
ConnectWise Ticket: #10889162
Date Reported: 28th August, 2018
Updates
| 28 August 2018 | Ticket logged with ConnectWise. ConnectWise acknowledge receipt of issue. |
| 14 September 2018 | Working with ConnectWise, who are unable to replicate the problem. |