Two Factor Authentication (2FA)

What is Two Factor Authentication?

Two factor authentication (2FA or 2SA) provides an extra layer of security when authenticating your login to Wise-Sync and Wise-Pay.

Who requires 2FA?

All users and Payers associated with a Wise-Sync or Wise-Pay Account that has 2FA set to 'Required', will require 2FA to login.
From 1 October 2020, 2FA is required for all users and Payers associated with an Australian based company.

If you have not yet enrolled in an authentication app, you will be emailed a 2FA code to your registered email address. You will be provided with the option to setup an authentication app at login.

  • The first layer of security consists of account details that you must remember:
    • Your Username and Password 
  • The second layer consists of something that the user has (i.e. a physical object):
    • Where an authenticator app is configured, this would be a mobile device or access to the desktop app; or
    • Access to the registered email when an authenticator app has not been setup. 

How do I setup 2FA during login?

  1. Install an authenticator app. on your mobile device if you haven’t already, such as Microsoft Authenticator, Twilio Authy or Google Authenticator.
  2. Go to the Wise-Sync login screen
  3. Enter your email address and password > click Login
  4. If 2FA is required for an account you are associated with, you will be emailed a 2FA code to your login email address

    If 2FA is not required for an account you are associated with, follow the steps from the FAQs below.

  5. Enter the emailed 2FA code into the Wise-Pay Login screen
  6. Click Setup 2FA
  7. Click Authenticator App > click Setup Device
  8. In your authenticator app, add a new account.

    For Google Authenticator, click the plus icon; for Authy, click Add Account.

  9. Scan the QR Code displayed in Wise-Sync into your authenticator app.

    Alternatively, manually enter the key provided into the app.

  10. Enter the 2FA code displayed in the app. into the 2FA Code field in Wise-Sync
  11. Click Confirm

Next time you log into Wise-Pay, you will then need to log in with 2FA using the app. you just set up.

FAQs

Why is 2FA required for Australian based Accounts? 

In line with the Australian Software Business Association, the requirement for 2FA has been extended by our integration partners as a mandatory requirement for third party systems that provide access to sensitive company data. Read more here. 

How do I activate 2FA for my Account? 

If 2FA is enabled for your Company's Account, Account Administrators are able to configure whether 2FA is Required or Optional for their Users and Payers:

  1. In Wise-Sync, go to your Account > Options
  2. Set 2FA Mode to either Required or Optional

    Required - all users in your account, and all Payers associated to your Wise-Pay Merchant, must log in with 2FA.

    Optional - Users and Payers have the option to enable 2FA via their user settings.

  3. Click Save

Note:

If 2FA is not enabled for your Company's Account, contact our Support Team to activate 2FA, and advise them whether it is Required or Optional for your users.

I am logged in, how do I setup 2FA?

If you didn't set up an authenticator app during login, you are able to set this up via your user settings.

  1. Install an authenticator app. on your mobile device if you haven’t already, such as Microsoft Authenticator, Twilio Authy or Google Authenticator.
  2. Go to Users > Select your User
  3. Click Enable 2FA, if it's not enabled already
  4. Click Add 2FA Enrolment
  5. In your authenticator app, add a new account

    For Google Authenticator, click the plus icon; for Authy, click Add Account

  6. Scan the QR Code displayed in Wise-Sync into your authenticator app.

    Alternatively, manually enter the key provided into the app.

  7. Enter the 2FA code displayed in the app. into the 2FA Code field in Wise-Sync
  8. Click Enrol

Next time you log into Wise-Sync, you will then need to log in with 2FA using the app. you just set up

I didn't receive an email with my 2FA Code.
If the email address configured for your user account is not the email address you use, you will need your Account Administrator to update it for you:
  1. Login to Wise-Sync 
  2. Go to Users > Select User
  3. Update the Email address and User name to your correct email address
  4. Click Save

You will then need to try logging in again.

Alternatively, the email may be sitting in your junk/spam folder, or it might have been blocked by your company. 

What if I don’t have a mobile device? 
For greater security, it’s preferable to have the authenticator app on a different device to the one you use to log in to Xero. But if that’s not possible, you can install an app such as Twilio Authy on your laptop or desktop computer. If you don’t always have your mobile device handy, Twilio Authy also has a desktop app compatible with both Windows and Mac.
How do I setup 2FA on my new device? 

Before setting up 2FA on your new device, it is preferred that you first remove the 2FA enrolment from your old device.

Still have old device:

  1. Login to Wise-Sync
  2. Go to Users > Select User
  3. Click Remove 2FA Enrolment

Next time you log in you are able to set 2FA up on your new device using the authenticator app of your choice.

Don’t have old device:

You will need to ask your Account Administrator to remove your 2FA enrolment.

They can:

  1. Go to Users > Select your User
  2. Click Remove 2FA Enrolment

Next time you log in you are able to set 2FA up on your new device using the authenticator app of your choice.

If you are having troubles, you can contact our Support Team

I don’t want 2FA anymore, how do I remove it? 

If 2FA is set to Optional for your account and you have 2FA enabled, you are able to remove the need to login with 2FA.

  1. Login to Wise-Sync
  2. Go to Users > Select your Use
  3. Click Remove 2FA Enrolment
  4. Click Disable 2FA

This can be completed by yourself or your Account Administrator, only if 2FA Mode for the account is set to Optional.

Next time you log in, you will not be required to enter a 2FA code

2FA is not required for my account, but I want to set it up 

If 2FA is not required for your account, you are still able to set it up for your login if you want the extra security 2FA provides.

  1. Install an authenticator app. on your mobile device if you haven’t already, such as Microsoft Authenticator, Twilio Authy or Google Authenticator.
  2. Go to Users > Select your User
  3. Click Enable 2FA
  4. Click Add 2FA Enrolment
  5. In your authenticator app, add a new account.

    For Google Authenticator, click the plus icon; for Authy, click Add Account.

  6. Scan the QR Code displayed in Wise-Sync into your authenticator app.

    Alternatively, manually enter the key provided into the app.

  7. Enter the 2FA code displayed in the app. into the 2FA Code field in Wise-Sync
  8. Click Enrol

Next time you log into Wise-Sync, you will then need to log in with 2FA using the app. you just set up.

I need help with 2FA 
If you are having troubles with 2FA, you can contact our Support Team
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