FAQ - How to cancel Scheduled payment

If the transaction status is "Scheduled" you still cancel the Scheduled payment.

Here's how to do it: 

  1. Log in to Wise-Pay
  2. Locate the invoice from the Scheduled Payment widget
  3. Click Actions
  4. Select Cancel Payment

Note:

If the transaction status shows "Pending", the payment cannot be cancelled. Merchant Administrators will need to manually arrange payments/refunds to the clients whose bank accounts have been debited, as there is no Refund function for Direct Debit.

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Nemia is the author of this solution article.

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