How to Cancel Scheduled Payment

If the transaction status is "Scheduled" you still cancel the Scheduled payment.

Here's how to do it: 

  1. Log in to Wise-Pay
  2. Locate the invoice from the Scheduled Payment widget
  3. Click Actions
  4. Select Cancel Payment

Pending Scheduled Payment

If the transaction status shows "Pending", the payment cannot be cancelled. Merchant Administrators will need to manually arrange payments/refunds to the clients whose bank accounts have been debited, as there is no Refund function for Direct Debit.

N
Nemia is the author of this solution article.

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