If the transaction status is "Scheduled" you still cancel the Scheduled payment.
Here's how to do it:
- Log in to Wise-Pay
- Locate the invoice from the Scheduled Payment widget
- Click Actions
- Select Cancel Payment
If the transaction status shows "Pending", the payment cannot be cancelled. Merchant Administrators will need to manually arrange payments/refunds to the clients whose bank accounts have been debited, as there is no Refund function for Direct Debit.