Late Rejections

Applies to: Xero and QuickBooks Online

Error

Late Rejection (Settled) (Authority Revoked by Payer)

Late Rejection (Settled) (Invalid Bank Account Number)

How can this happen?

This is as a result of a payment being denied by the client's bank, after the funds have cleared (and after the payment is already applied in QBO/Xero)

Solution

    1. Delete the payment in Xero/QBO.
    2. Click Download latest Accounting data icon from the Outstanding Payment widget in Wise-Pay
    3. Reprocess the payment from Actions > Schedule, after resolving the issue that led to the Late Rejection.
    4. Submit a ticket to support@wise-sync.com so we can clear the payment from Past Payments in Wise-Pay.
S
Sam is the author of this solution article.

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