Wise-Pay enables you to configure your merchant account to automatically cancel a scheduled transaction if any changes have been made to the invoice in the underlying accounting system. When configured, Wise-Pay keeps tracks of the invoices scheduled for payments and changes made to them in the accounting package. When configured:
Wise-Pay tracks any changes made to the invoices (through accounting package) that have been scheduled for payment. It checks the outstanding amount of the invoice every 30 minutes.
A scheduled transaction can be canceled up to 18 hours before the scheduled payment time.
When a change is found: Upon finding a change, it automatically cancels the existing scheduled transaction and generates a new scheduled transaction for the same date with the modified payment. The following message is displayed
Bank debit for invoice (#InvoiceNumber) in the amount of ($Amount) has been cancelled. Invoice is already partially paid. Invoice has been rescheduled on (Date) for the amount of ($Amount).
When full payment has been received: If the full payment is received the existing scheduled transaction is simply canceled. The following message is displayed:
Bank Debit for invoice (#InvoiceNumber) in the amount of ($Amount) has been cancelled. Invoice is already fully paid.
When the invoice is VOID: When the invoice is void, the existing scheduled transaction is simply canceled.
When the invoice cannot be canceled: If Wise-Pay is unable to cancel the existing scheduled transaction, it displays the following error:
Unable to cancel scheduled bank debit. Invoice has an allocated payment in accounting platform. The invoice has a payment of ($Amount) already allocated. Please ensure that the payment is removed from (Accounting Package Details).
Follow these steps to automatically cancel a scheduled transaction when the invoice is modified in the accounting package:
- Login to Wise-Pay as a merchant. See How do I Log Into Wise-Pay as Merchant.
- Ensure that a company is selected from the Company drop-down.
- Navigate to Configure > Merchants and click Edit merchant
Wise-Pay displays the Account Merchant Details page.
- Click the Advanced Options in the top right corner of the screen.
- Select the Allow Payments When Scheduled and click Save to save the changes.
For more information on advanced configuration, see How To Configure Advanced Settings for Merchant Account.