FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package

Wise-Pay enables you to configure your merchant account to automatically cancel a scheduled transaction if any changes have been made to the invoice in the underlying accounting system. When configured, Wise-Pay keeps tracks of the invoices scheduled for payments and changes made to them in the accounting package. When configured, Wise-Pay tracks any changes made to the invoices (through accounting package) that have been scheduled for payment. It checks the outstanding amount of the invoice every 30 minutes. A scheduled transaction can be cancelled up until the scheduled payment time.

  • When a change is found: Upon finding a change, it automatically cancels the existing scheduled transaction and generates a new scheduled transaction for the same date with the modified payment. The following message is displayed

    Bank debit for invoice (#InvoiceNumber) in the amount of ($Amount) has been cancelled.  Invoice is already partially paid.  Invoice has been rescheduled on (Date) for the amount of ($Amount).
  • When full payment has been received: If the full payment is received the existing scheduled transaction is simply canceled. The following message is displayed:

    Bank Debit for invoice (#InvoiceNumber) in the amount of ($Amount) has been cancelled.  Invoice is already fully paid.
  • When the invoice is VOID: When the invoice is void, the existing scheduled transaction is simply canceled.

  • When the invoice cannot be canceled: If Wise-Pay is unable to cancel the existing scheduled transaction, it displays the following error:

    Unable to cancel scheduled bank debit.  Invoice has an allocated payment in accounting platform.  The invoice has a payment of ($Amount) already allocated.  Please ensure that the payment is removed from (Accounting Package Details).

Here's how to do it:

    1. Click Configure
    2. Select Merchants > Edit merchant
    3. Click the Advanced Options in the top right corner of the screen.
    4. Select the Allow Payments When Scheduled 
    5. Click Save 

Note:

To learn more about Advanced Configuration, see How to Configure Advanced Settings for Merchant Account


N
Nemia is the author of this solution article.

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