Wise-Sync User Accounts need to be created for people that need to use Wise-Sync. Wise-Sync User Accounts are different to a person's PSA and Accounting Package Accounts. You can manage your Wise-Sync User Account details, store your ConnectWise/Autotask credentials so you can sync transactions.
Note:
Before you can create new users, make sure you have configured your Wise-Sync Account.
How do I get there?
To configure Wise-Pay User Accounts, click Users from the top Menu. A list of users will be displayed.
Note: If you can't see this option, you don't have permission to maintain users. Contact your Account Administrator.
What do I do?
To Create New Wise-Sync User Account
From the list of users, click Create New User.
What's next?
Check out the settings below and what you need to do with them. Click Save when you're done!
| Role Name | Select the role to assign to the user. Choose from the following options:
Read more about what permissions these roles have at Wise-Sync User Roles. Ignore the other options, they are related to Wise-Pay and are configured via Wise-Pay. |
| Companies | This option will only appear for those assigned to the user role. The company/ies selected will give that user the ability to sync transactions for them. Users assigned to the account-admin role will be allocated to all companies automatically. |
| Email Address | Enter the user's email address. The Email Address is used to send notifications to, including 2FA emails & re-set password emails. It is recommended to keep the Email Address and Username the same. |
| Username | Defaults to the email address entered. The username is the email address used to log in to Wise-Sync/Wise-Pay. Note: this must be in a valid email address format |
| Password & Confirm Password | Create a password for the new user. |
| ConnectWise: Member ID (ConnectWise SOAP customers only) | Leave this section blank. API keys will be inherited from the ones saved for your Account. |
| ConnectWise: Member password & Confirm Member Password (ConnectWise SOAP customers only) | Leave this section blank. |
To Edit an Existing Wise-Sync User Account
From the list of users, click the Username from the Username column.
OK, then what?
Check out the settings below and what you need to do with them. Click Save when you're done!
| User Role | Edit a user's role. Choose from the following options:
Read more about what permissions these roles have at Wise-Sync User Roles. |
| Companies | This option will only appear for those assigned to the user role. The company/ies selected will give that user the ability to sync transactions for them. Users assigned to the account-admin role will be allocated to all companies automatically. |
| Name | Enter the user's Full Name |
| Email Address | Enter the user's E-mail address for notifications to be sent to |
| User name | Enter the user's username which will be used for log in Note: this must be in a valid email address format |
| Password | Optional: Enter the user's new password |
ConnectWise Member | Only applicable for ConnectWise On-Prem users. |
Creating Custom User Menu in ConnectWise
To configure Quicklink and Custom User Menu, see Creating Custom User Menu in ConnectWise
To learn more about API Keys configuration, see FAQ - How to create REST API Keys for a ConnectWise Member
To Disable a Wise-Pay User Account
From the list of users, click the Username from the Username column.
What's next?
Click Disable Account
Warning: Disabling a Wise-Sync User assigned to a Wise-Pay Proxy
If you wish to disable a Wise-Sync user, you can do this by navigating to 'Users', click on the relevant username, then clicking on the 'Disable Account' button at the bottom of the screen.
In the instance where a Wise-Sync user has been disabled and this user is also assigned to a Wise-Pay Proxy/PayNow Link/Email Link, the Wise-Pay Proxy/PayNow Link/Email Link will be made inactive. This means, your customers will be unable to use that proxy. A new proxy will need to be configured. For more information on how to configure a new Wise-Pay proxy refer to Payment Services, alternatively contact support to re-allocate the proxy.
Users Activation Video: