Error Applying Payment: Unable to apply payment to Xero Invoice

Error Message:

Payments can only be applied to Invoices that are awaiting payment.  The invoice is either fully paid, draft or has been voided.

There are 3 possible reasons why would receive this error message:

  1. The invoice is in a Draft status
  2. The invoice is already paid 
  3. The invoice has been voided.

The below information will walk you through resolving the above issues

Draft Invoice:

Steps to resolve:

1. Log into your Accounting Package

2. Locate the invoice

3. Press 'Approve'

4. Log into Wise-Pay

5. Locate Unapplied payment

6. Click Retry

Payment will now be allocated to invoice in your Accounting Package.

Invoice already paid:

Steps to Resolve the Issue:

1. Log into Xero

2. Search for the Invoice

3. Click on 'Payment'

4. Click Options > Remove & Redo (voids payment)

5. Log into Wise-Pay

6. Press Retry

Payment will now be allocated to the invoice in your Accounting Package.

Invoice paid via Direct Debit & EFT:

Available options:

a) Refund the client directly (via EFT) and mark the (Prepayment) transaction as a cash refund

b) Apply the payment to the next invoice.

If you are going to apply the payment to the next auto-paid invoice, please ensure that you do that well before the payment is schedule to come out, or ensure that you can cancel and reschedule the payment directly.

Paul is the author of this solution article.

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