Merchant Configuration

The following settings can be configured in your Wise-Pay Merchant account.

How do I get there?

To configure your Merchant account, click Configure from the top Menu then select Merchants.

What do I do?

Check out the settings below and what you need to do with them. Click Save when you're done!

Basic Settings
Account Merchant Payment Status

This must be Enabled to receive payments through Wise-Pay and process them through the selected payment processor.

Merchant Account TypeDescribes the type of payment processor merchant account used. Wise-Pay supports the following types of payment processing merchants:
  • IntegraPay
  • Stripe
  • Braintree
  • Authorize .Net
You need to have an account setup with the payment processor. The details of your payment processor merchant account are saved as a part of your Wise-Pay merchant account configuration. Wise-Pay subscription varies with the choice of payment processor. Check for details.
Account for Clearing PaymentsSelect the current asset account from your accounting package to hold payments until they are cleared. Following best practices, this should be set to the Wise-Pay Clearing Account.
This drop-down only displays bank accounts with account codes, and Xero accounts for which the PaymentsEnabled option has been selected.
Bank Account for Prepayments

Select the bank account to which the prepayments received through Wise-Pay should be allocated.

Account for Prepayments

Select the revenue account to which the prepayments received through Wise-Pay should be allocated.  Following best practices, this should be set to the Wise-Pay Pre-Payments Account.

Overpayment Tax Code

Select the tax code to apply to the overpayments received through Wise-Pay. This field is used when prepayments or overpayments are received through Wise-Pay (mainly in the case of batch payments).

AVS information
Enable this if you wish to record information for Address Verification System (AVS) used by certain credit card processors in the United States.
Advanced Settings
Maximum Credit Card Transaction Amount
Enter the maximum amount allowed for a single credit card transaction. This limit is imposed through your payment processing merchant. This limits your capacity to receive payment from your payers as the credit card transactions more than this amount would fail.
Approve When PaidSelect this option if you wish to receive payments for invoices in the Draft state (for merchants that do not have their Wise-Sync account set to Post to Approve). The draft invoices would be approved upon payments.
Allow Payment When Scheduled

Select this option if you wish to allow real-time payments (using the Pay Now by Credit Card action in Outstanding Invoices pod) for the already scheduled invoices. When selected, a real-time payment will automatically cancel the scheduled payment transaction for that invoice.

Check Scheduled Payments

Select this option to enable Wise-Pay to automatically cancel a scheduled transaction if any changes have been made to the invoice in the underlying accounting system. When selected, Wise-Pay keeps tracks of the invoices scheduled for payments and changes made to them in the accounting package. For details on this configuration, see FAQ- How To Automatically Cancel Scheduled Transaction When the Invoice is Modified in the Accounting Package.

Append Company NameSelect this option to display payer's company name in the payment gateway console. This would help you in reconciling payments as payers name could be easily identified.
Migrate Existing PayersEnter your preferred name for Surcharges if they are being charged for accepting of Credit Card transactions
Base CurrencyThe currency used for this merchant account. It is automatically selected based on the locale selected during setup.
Invoice SourceEnables you to select the source application from where the invoice would be fetched for printing. You can select from ConnectWise or accounting package options.
ConnectWise UserEnables you to specify the ConnectWise user name that is recorded for the payments received through Wise-Pay.
Allow DDR

Select to allow direct debit for your and your payers' Wise-Pay accounts.

This value depends on the selected payment processor and its ability to allow direct debits in your region.

Maximum DDR Transaction Amount

Specify the maximum amount that is allowed in a direct debit. Once specified, all direct debit transactions through Wise-Pay would be limited to less than or equal to this amount.

This limit is defined during onboarding, considering your payment processor and service availability in your region. It is recommended not to change this.

DDR Merchant Service Type

When you wish to use another merchant to process direct debit requests, select the merchant type from this drop-down.

This field is configured during onboarding. It is recommended not to change its value.


Any changes to the advanced settings for the merchant account would affect your WIse-Pay payers. For example, if you reduce the maximum credit card transaction limit, your payers won't be able to pay any amount more than that. It is suggested to be mindful while changing these settings.

API Keys

Enter your Merchant username and password. Select if the account is 'Production' account. To learn more about API Keys, see How to Configure Payment Processor Account API Keys.


Wise-Pay will check to make sure that access using the details provided was successful.

Card Details/Surcharges

Configure your Credit Card Surcharges.


To learn more about Configuring Credit Card Surcharges, see Configuring Credit Card Surcharges.

You can integrate your Wise-Pay account with the ConnectWise portal to be able to take payments via Wise-Pay virtual terminal. Once this integration is complete, you can directly take pre-payments via Wise-Pay Virtual Terminal using the payer's credit card information.
PayNow Links
As a Merchant Administrator, you can configure PayNow links in Xero to get a payment for an invoice through the Xero interface. You can also generate a Quick link to get payment through the Wise-Pay Virtual Terminal.


To configure a PayNow link in Xero, see Xero Pay Now

To get a quick link, see Configure: Wise-Pay Virtual Terminal (Quick Link).

Email Links 
Wise-Pay also enables you to configure email links for Connectwise Invoices.


To learn more about Email Link Configuration, see Configure the Email Link for ConnectWise Invoices

You can integrate Wise-Pay to DeskDirector, ITSupportPanel and CloudRadial


To learn more about Wise-Pay Integration, see DeskDirector, ITSupportPanel and CloudRadial.

 Settlement Groups 
Wise-Pay enables you to configure Bank Reconciliation Group


To learn more about Settle Groups, see Configure: Bank Reconciliation Groups for IntegraPay

Paul is the author of this solution article.

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