The following settings can be configured in your Wise-Pay Merchant account:
How do I get there?
To configure your Merchant account, select Configure > Merchants from the top Menu. Select the Merchant you want to configure by clicking on the Edit this account merchant icon next to the relevant Merchant.
What do I do?
The Account Merchant settings are detailed below. Don't forget to click Save when you have finished making changes!
Account Merchant Payment Status
This must be set to 'Enabled' in order to both receive payments through Wise-Pay and to process these payments through the selected payment processor.
|Merchant Account Type||Wise-Pay supports the following types of payment processing merchants:|
|Account for Clearing Payments||Select the current asset account from your accounting package to hold payments until they are cleared. Following best practices, this should be set to the Wise-Pay Clearing Account.|
This drop-down only displays bank accounts with account codes and Xero accounts for which the PaymentsEnabled option has been selected.
|Bank Account for Prepayments|
Select the bank account the prepayments received through Wise-Pay should be allocated to.
|Account for Prepayments|
Select the revenue account the prepayments received through Wise-Pay should be allocated to. Following best practices, this should be set to the Wise-Pay Pre-Payments Account.
|Overpayment Tax Code|
Select the tax code to apply the overpayments received through Wise-Pay. This field is used when prepayments or overpayments are received through Wise-Pay (mainly in the case of batch payments).
|Maximum Credit Card Transaction Amount||Enter the maximum amount allowed for a single credit card transaction. This limit is imposed through your payment processing merchant. If a credit card payment from your payers is greater than this amount, the transaction would fail.|
|Approve When Paid||Select this option if you wish to receive payments for invoices in the Draft state (for merchants that do not have their Wise-Sync account set to Post to Approve). The draft invoices would be approved upon payments.|
|Allow Payment When Scheduled|
Select this option if you wish to allow real-time payments (using the Pay Now by Credit Card action in the Outstanding Invoices pod) for the already scheduled invoices. When selected, a real-time payment will automatically cancel the scheduled payment transaction for that invoice.
|Check Scheduled Payments|
Select this option to enable Wise-Pay to automatically cancel a scheduled transaction if any changes have been made to the invoice in the underlying accounting system. When selected, Wise-Pay keeps tracks of the invoices scheduled for payments and changes made to them in the accounting package. For details on this configuration, see FAQ- How To Automatically Cancel Scheduled Transaction When the Invoice is Modified in the Accounting Package.
|Append Company Name||Select this option to display a payer's company name in the payment gateway console i.e. the company name will be appended to the surname. Enabling this can help in reconciling payments, as the payer's name is more easily identified.|
|Migrate Existing Payers||If you selected to append the company's name in the above step, you then have the option to apply this to all of your payers.|
|Base Currency||This is the currency used for this merchant account. It is automatically selected based on the locale selected during setup.|
|Invoice Source||Enables you to select the source application from where the invoice would be fetched for printing. You can select this to be from ConnectWise or from your accounting package.|
|ConnectWise User||Enables you to specify the ConnectWise user name that is recorded for the payments received through Wise-Pay.|
Check the DDR box if you wish to allow direct debit for your and your payers' Wise-Pay accounts.
Accepting DDR depends on your selected payment processor and its ability to allow direct debits in your region.
|Maximum DDR Transaction Amount|
Specify the maximum amount that is to be allowed in a direct debit. Once specified, all direct debit transactions through Wise-Pay would be limited to less than or equal to this amount.
This limit is defined during your Wise-Pay Activation, taking into account your payment processor and the service availability in your region. It is recommended not to change this.
|DDR Merchant Service Type|
Any changes to the advanced settings for the merchant account will affect your Wise-Pay payers. For example, if you reduce the maximum credit card transaction limit, your payers will not be able to pay any amount more than that. Please be mindful when changing any of these settings.
When you register with your payment processing merchant such as IntegraPay, you receive an API key and password in order to obtain API access to your account. Each Merchant has slightly different API Keys. For more information on how to obtain your API Keys, see Payment Providers.
Primary Merchant Details
Enter your Merchant API Keys
Select if the Account is a Production Account
Note: When an account is not set to "Is Production Account", only test transactions will be performed.
Secondary Direct Debit Merchant Details
Optional: Only required when using a secondary Merchant as your DDR Provider. Enter the API username and password
Select if the Account 'Is Production Account'
The API Key configuration is done during Wise-Pay Activation. You should not be changing this configuration unless there is a change in your API configuration.
Wise-Pay allows you to control surcharges by card type, together with flexible options for where to record the surcharge revenues, and even allocation of a payment to an account based on card type.
Specify the Surcharge Label that should be displayed in the Surcharge transactions. For example, 'Online Processing Fee'. The default is 'Surcharge'.
|Accept Payment |
Click the checkbox for each card type you wish to accept payments for through Wise-Pay.
|Transaction Charge ||If you wish to charge a fixed fee per transaction, specify it in the Transaction Charge field for each supported credit card.|
If you wish to charge a surcharge as a percentage of the whole transaction amount, specify it in the Surcharge field for each supported credit card.
|Surcharge Account |
Select the GL account from your accounting package the surcharge revenues are to be posted into.
|Surcharge Tax Code |
Select the tax code from your accounting package to apply to the surcharge transaction to. This is the tax code that would be applied to 'service' charges. Generally, these are charged when services are taxable.
|Override Payment Account |
Optional: Select the current asset account from your accounting package if you would like Wise-Pay to allocate the payment into a separate clearing account. This is recommended as it allows you to settle the bulk payments into the clearing account.
Credit Card Surcharges
To learn more about Credit Card Surcharges, see Credit Card Surcharges.
Note: This is currently in Beta mode but will be rolled out for all Merchants in the first quarter of 2021.
New - Pay Now experience
Enabling this toggle means that your Payers will be navigated to the newly updated payment flow when they click on a Pay Now link in an invoice. This means that Registered Payers are able to pay by bank debit and also schedule payments for a future date if your below Merchant settings are enabled.
Accepted Payment Methods
Credit Card: Enable to allow Payers to pay by credit card
Allow Payers to schedule outstanding invoices for a date in the future
If the scheduled payment toggle is disabled, payers will only be able able to pay invoices in real time (Note: Bank Debits are usually processed T+1)
Select the third-party application being configured.
You can select from either QuoteWerks, ConnectWise Sell or Legacy Customer Portal.
Select the User who will be linked to the proxy access.
'Display' - Displays the Payment Proxy Details
'Regenerate' - Re-Generates the Payment Proxy
'Deactivate' - Makes the Payment Proxy inactive
Configure Wise-Pay as Payment Proxy
To configure Wise-Pay as Payment Proxy, see Configure Proxy Links for Third-Party Applications
Configure your PayNow Links
To configure your PayNow Links, see Configure PayNow Links to Get Payment
PayNow Link Type
ConnectWise Customer Portal
PayNow Link User
Select the User who will be linked to the PayNow link
Generate the PayNow Link Details
'Display' - Displays the Account Merchant's API Key
'Regenerate' - Re-Generates the PayNow Link API Key
'Deactivate' - Makes the PayNow Link inactive
Email Link User
Select the User who will be linked to the proxy access.
Email Button options
Choose the button to have either sharp or rounded corners.
Enter the label you would like the button to display. Example: Pay Now!
Generate the Email Link Details
'Display' - Displays the Email link details
'Regenerate' - Re-Generates the Email Link API Key
'Deactivate' - Makes the Email Link inactive
Configure your Email Links
To learn more about Email Link Configuration, see Configure the Email Link for ConnectWise Invoices
To learn more about Settle Groups, see Configure Settlement Groups to Group Prepayments